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What to Do in
the Event of a Claim |
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| You will
receive a Mexican toll-free claims phone number when you purchase your
Mexican Auto Insurance policy. The claims phone number works from anywhere
in Mexico, and bi-lingual operators are available 24 hours a day / 365
days a year.
NOTE: Cell phones and satellite phones are extremely
helpful if you are involved in an accident where a traditional phone
is not accessible. If you are using a cell phone or satellite phone,
you should test to make sure you can reach the claims phone number when
you first enter Mexico. If the cell/satellite phone has a US/Canadian
phone number, you may need to dial the Mexico country code 011-52 and
then use the non-toll free Mexican Insurance Company phone number to
access the claims department.
Read
important information on using cell phones in Mexico.
If you are in a vehicle related accident while in Mexico, you should
call the toll-free claims phone number immediately to report the accident.
The operator will then work with you to send a local claims adjuster
to meet with you at your location.
All
claims must be reported prior to leaving Mexico!
Read
Specific Claims Information for each of our Mexican Carriers:
Information you should obtain if your are in
an accident:
- Name,
address, & phone number of each driver, passenger, and witness.
- Insurance company name & policy number for each
vehicle involved.
- Do NOT admit fault or assume responsibility for the
accident.
- Do NOT discuss the details of the accident with anyone
other than a police officer.
- Obtain the number of the police report and the name
and badge number of the police officer who investigated the accident.
- Your Mexican Insurance Policy includes Legal Assistance
which cover the cost of bail and also provide a legal representative
if necessary. - See Insurance Terms & Conditions for full details.
As long as you report the accident prior to leaving
Mexico (and meet with a Mexican Claims Adjuster), our Mexican insurance
companies allow you to repair your vehicle in the US.
If
the vehicle is not drivable due to an accident, the vehicle may be towed
across the border to the US to be repaired. (see Terms & Conditions
of policy for details)
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