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Claims Information


NOTE: Genworth Seguros used to be GE (General Electric) Seguros.
This is the same great Mexican insurance company that Adventure has worked with for years - they just have a new name!

Genworth Seguros was established originally in the city of Leon, Guanajuato, when it was founded in 1943 as Seguros del Centro. In December 1996 Seguros del Centro became a subsidiary of General Electric obtaining its name GE Seguros, S.A. de C.V.

Now, being part of Genworth Financial, the company obtains an important back up to consolidate its operations in Mexico and launches Genworth Seguros México S.A. de C.V. as its new brand in our Country.

Genworth Financial is a corporation that integrated GE´s insurance companies in a publicly traded company.

Protection and Quality Service for Organizations and Individuals

Offering the best insurance options to organizations and individuals, Genworth Seguros México has innovative products that meet the individual needs of its clients.

Backed by the professionalism of its sales force, employees and supported with the latest technology, the company provides quality service to its customers. Through its capacity and efficiency in settling claims through personal attention, Genworth Seguros México has earned renowned prestige in the insurance market.


Genworth Seguros Claims Information (this information will be listed on your insurance policy):

Mexico toll-free claims phone number:
01-800-019-6000

US / Canadian toll-free phone number for resolving / finalizing your claim after you return from Mexico: 1-800-284-9783


Genworth Seguros has a 24 hour toll-free claims hotline for reporting claims while in Mexico. The claims operators speak both English and Spanish. In the event of a claim, you must report the claim while you are still in Mexico (If you leave the country without reporting the claim, you risk having the claim denied). When you call the toll-free claims number, the claims operator will then dispatch a local claims adjuster to meet with you in your location.


In case of an accident, it is advised that you do the following:
1. Obtain name, address, and telephone number of each driver
2. Obtain name, address, and telephone number of each passenger
3. Obtain name, address, and telephone number of each witness
4. Obtain name and policy number of the insurance company for each vehicle in the accident
5. Do not admit fault or assume responsibility for the accident
6. Do not discuss the details of the accident with anyone other than a police officer
7. Obtain the number of the police report, name and badge number of the police who investigate the accident


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CA Surplus Lines Broker # 0D44414

PO Box 1469 ~ Soquel, CA 95073
Phone: 800-485-4075 or 831-477-0599   Email: info@mexadventure.com

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