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Read Policy Terms
& Conditions English
or Spanish
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| Claims
Information |
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Mapfre
Tepeyac Claims Information (this information will be listed on your insurance
policy):
Mexico toll-free claims phone number:
01-800-02-663-58 or 01-800-02-665-51
US / Canadian toll-free phone number for resolving / finalizing your claim
after you return from Mexico:
Mapfre Tepeyac has a 24 hour toll-free claims hotline for reporting claims
while in Mexico. The claims operators speak both English and Spanish.
In the event of a claim, you must report the claim while you are still
in Mexico (If you leave the country without reporting the claim, you risk
having the claim denied). When you call the toll-free claims number, the
claims operator will then dispatch a local claims adjuster to meet with
you in your location.
In case of an accident, it is advised that you do the following:
1. Obtain name, address, and telephone number of each driver
2. Obtain name, address, and telephone number of each passenger
3. Obtain name, address, and telephone number of each witness
4. Obtain name and policy number of the insurance company for each vehicle
in the accident
5. Do not admit fault or assume responsibility for the accident
6. Do not discuss the details of the accident with anyone other than a
police officer
7. Obtain the number of the police report, name and badge number of the
police who investigate the accident
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Se habla Español
