The
Only Claims Service Guarantee for Mexican Auto Insurance!
To
prove their commitment to quick & professional claims service,
ACE
Seguros will pay you $50.00
if they fail to meet any of these guarantees!
Adventure Mexican Insurance is proud to offer our customers this new
Claims Service Guarantee offered exclusively by ACE Seguros.
We understand that many customers are skeptical about buying insurance
for traveling to a foreign country. We also have heard all of the horror
stories about other Mexican insurance companies who drag their feet
or even refuse to pay claims. Adventure Mexican Insurance only works
with reputable Mexican insurance carriers who have a solid reputation
of quality claims service.
In order to prove our commitment to quick and professional customer
service and to help our customers feel more comfortable with our Mexican
insurance products, Adventure Mexican Insurance has worked with ACE
Seguros to design the following Claims Service Guarantee. We hope this
will help our customers to understand the insurance claims process,
and we hope you will see our commitment to excellent and professional
customer service.
Please contact our office if you have any questions 800-485-4075
ACE Seguros Assistance Service Guarantees
Bilingual (English & Spanish) Telephone
Helpline 24 hours a day / 365 days a year
-
For reporting claims, requesting road assistance, medical
assistance, or legal assistance
Bilingual Medical Assistance
-
Telephone medical assistance until arrival of ambulance
-
All providers of ambulance services shall comply with Ministry
of Health requirements
Road Assistance Response Time Guarantee
-
90 minute maximum arrival time for Local Road Assistance
within metropolitan areas
-
30 minute follow up calls until services arrive for Highway Road
Assistance outside of metropolitan areas
Legal Assistance Response Time & Service
Guarantee
-
70 minute maximum arrival time for Local Legal Assistance
within metropolitan areas
-
30 minute follow up calls until services arrive for Legal
Assistance outside of metropolitan areas
Paying Claims within 10 Days of Receiving
all Documentation from Customer
-
Claims will be paid quickly within 10 days of receiving all of
the proper documentation from the customer in order to process the
claim.
Se habla Español
