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Read Policy Terms
& Conditions English
or Spanish
(PDF)
or HTML version of ACE
Terms & Conditions in English
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| Claims
Information |
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ACE
Seguros Claims Guarantee
- The only Mexican insurance claims guarantee in the industry!
ACE is a world leader in insurance. We conduct business in more than 50
countries. With $41 billion in assets, ACE Group has earned solid financial
ratings.
A Long-Standing Tradition of Commitment to Our Customers INA, Insurance
Group of North America, is the consumer marketing and underwriting division
of ACE INA, a member of the ACE Group of Companies. The ACE Group of Companies*
is one of the world’s leading providers of insurance and reinsurance.
Headquartered in Bermuda, ACE was created in 1985 to satisfy a market
need for excess liability and excess directors & officers insurance. Through
its strategic acquisitions, ACE now does business in almost 50 countries
around the world, with underwriting programs tracing their history back
over 200 years.
* Mexican Tourist Auto Coverage underwritten by ACE Seguros,
S.A, a member of the ACE Group of Companies. |
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ACE
Seguros Claims Information (this information will be listed on your insurance
policy):
Mexico toll-free claims phone number:
01-800-ACE-TOUR (01-800-223-8687)
US / Canadian toll-free phone number for resolving / finalizing your claim
after you return from Mexico: 1-866-223-8023
ACE Seguros has a 24 hour toll-free claims hotline for reporting claims
while in Mexico. The claims operators speak both English and Spanish.
In the event of a claim, you must report the claim while you are still
in Mexico (If you leave the country without reporting the claim, you risk
having the claim denied). When you call the toll-free claims number, the
claims operator will then dispatch a local claims adjuster to meet with
you in your location.
In case of an accident, it is advised that you do the following:
1. Obtain name, address, and telephone number of each driver
2. Obtain name, address, and telephone number of each passenger
3. Obtain name, address, and telephone number of each witness
4. Obtain name and policy number of the insurance company for each vehicle
in the accident
5. Do not admit fault or assume responsibility for the accident
6. Do not discuss the details of the accident with anyone other than a
police officer
7. Obtain the number of the police report, name and badge number of the
police who investigate the accident
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Se habla Español
