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Claims Information


NOTE: Genworth Seguros used to be GE (General Electric) Seguros.
This is the same great Mexican insurance company that Adventure has worked with for years - they just have a new name!

Reliability and Experience Backed by Genworth Financial

Founded in 1943 in the city of Leon, Guanajuato, Seguros del Centro (SeguCen) has been distinguished to establish long term relationships with its clients and providing excellent service at a reasonable price. This philosophy has enabled it to achieve a sustained growth in central Mexico and penetrate in the largest cities in the Republic of Mexico, thus increasing its share in the insurance market. From its beginnings, SeguCen has been recognized for its quality service and for its high percentage of satisfied customers in claims settlements. This has earned SeguCen the confidence of its insureds and the community.

In December 1996, Seguros del Centro became a subsidiary of GE Capital Assurance Company, thus strengthening its operations in Mexico.

In 2006, GE Capital became Genworth Financial, and they are committed to offer insurance products and services that guarantee peace of mind.

Protection and Quality Service for Organizations and Individuals

Offering the best insurance options to organizations and individuals, Genworth Seguros has innovative products that meet the individual needs of its clients.

Backed by the professionalism of its sales force and employees and supported with the latest technology, the company provides quality service to its customers. Through its capacity and efficiency in the settling of claims through personal attention, Genworth Seguros has earned renowned prestige in the insurance market.

 

Our Business is helping yours

Genworth Seguros compromise is to participate in the strengthening of the companies it insures, providing them with integral protection. Its agents and underwriting personnel provide specialized advice to a wide range of businesses in the development of their risk management plans.

Backed by established reinsurance companies, Genworth Seguros offers multiple insurance options with claims payment capacity guaranteed.

Confidence deposited by its insured and agents has enabled the company to sustain higher sales growth rates than the market’s average.

Operating in Mexico for over a century, Genworth Seguros has participated in the expansion of the infrastructure and the implementation of new technologies in the country. Through its different businesses, it provides solutions to competitive challenges: free trading and economic globalization in our market. Genworth Seguros participates in the development of Mexico contributing in the integration and growth of its industry.


Genworth Seguros Claims Information (this information will be listed on your insurance policy):

Mexico toll-free claims phone number:
01-800-019-6000

US / Canadian toll-free phone number for resolving / finalizing your claim after you return from Mexico: 1-800-284-9783


Genworth Seguros has a 24 hour toll-free claims hotline for reporting claims while in Mexico. The claims operators speak both English and Spanish. In the event of a claim, you must report the claim while you are still in Mexico (If you leave the country without reporting the claim, you risk having the claim denied). When you call the toll-free claims number, the claims operator will then dispatch a local claims adjuster to meet with you in your location.


In case of an accident, it is advised that you do the following:
1. Obtain name, address, and telephone number of each driver
2. Obtain name, address, and telephone number of each passenger
3. Obtain name, address, and telephone number of each witness
4. Obtain name and policy number of the insurance company for each vehicle in the accident
5. Do not admit fault or assume responsibility for the accident
6. Do not discuss the details of the accident with anyone other than a police officer
7. Obtain the number of the police report, name and badge number of the police who investigate the accident


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CA Surplus Lines Broker # 0D44414

PO Box 1469 ~ Soquel, CA 95073
Phone: 800-485-4075 or 831-477-0599   Email: info@mexadventure.com

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