Mapfre Tepeyac Seguros - Mexican Auto Insurance

You can download the Mapfre Policy Terms and Conditions below:

English Insurance Terms (PDF) or Spanish Insurance Terms (PDF)

Mapfre Tepeyac is one of the 4 quality Mexican insurance companies we work with.

Mapfre Claims Information

This information will be listed on your Mapfre Tepeyac Mexican insurance policy

Mexico toll-free claims phone number:

01-800-02-663-58 or 01-800-02-665-51

US / Canadian toll-free phone number for resolving / finalizing your claim after you return from Mexico:

1-888-871-4690

Mapfre Tepeyac has a 24 hour toll-free claims hotline for reporting claims while in Mexico. The claims operators speak both English and Spanish. In the event of a claim, you must report the claim while you are still in Mexico (If you leave the country without reporting the claim, you risk having the claim denied). When you call the toll-free claims number, the claims operator will then dispatch a local claims adjuster to meet with you in your location.

In case of an accident, it is advised that you do the following:

1. Obtain name, address, and telephone number of each driver

2. Obtain name, address, and telephone number of each passenger

3. Obtain name, address, and telephone number of each witness

4. Obtain name and policy number of the insurance company for each vehicle in the accident

5. Do not admit fault or assume responsibility for the accident

6. Do not discuss the details of the accident with anyone other than a police officer

7. Obtain the number of the police report, name and badge number of the police who investigate the accident