Using Telephones and Cell Phones in Mexico

Bringing Cell Phones or Satellite Phones to Mexico for Emergencies

For emergency purposes, Adventure Mexican Insurance highly recommends that you bring a cell phone or satellite phone with you for your Mexican road trip. A mobile phone could save you a lot of time and stress if you are not near a land phone and you need to call for assistance. However, if you do not know how to use your cell phone in Mexico, or if you do not have any service in Mexico, you are guaranteed to have a confusing and frustrating experience.

Follow these steps in order to be prepared to use your cell phone in Mexico.

• Contact your US cellular phone service, and ask them what types of Mexico service are available. Most of the cell phone companies offer some type of Mexico service.
• Ask for the specific dialing instructions for making calls with your cell phone while in Mexico. Specifically ask how to dial Mexican toll free 800 numbers - because the insurance claims phone number is a Mexican toll free number!
• Once you enter Mexico, we highly recommend that you test the insurance claims phone number to make sure you understand how to dial the number properly with your cell phone. You can just say, 'Hi, I am testing to make sure this phone number works'. - Now you know for sure that you can reach the claims and assistance hotline if you require help.
• Make sure you dial 01-800 when you are dialing the Mexican toll free insurance claims phone number. Mexican dialing is different form the US, so make certain to dial the 01-800 at the beginning. if you do not put the 01 at the beginning, the number will not work!

Please read our Claims Reporting Instructions Page

Satellite phones in Mexico

Bringing a satellite phone with you to Mexico is a great idea if you plan to spend a lot of time in remote areas. Satellite phone have a much wider range of operation than cell phone - in fact they are supposed to work anywhere as long as you are outside (not in a building). Purchasing a satellite phone can be expensive, but there are a number of companies who rent satellite for phones for very reasonable rates. The cost per minute is expensive, but it is well worth it if you have no other option.